Frequently Asked Questions2020-09-16T02:02:16+00:00

FREQUENTLY ASKED QUESTIONS

Learn how we connect a multilingual world.

How far in advance do I need to request one of your services?2020-09-15T05:56:45+00:00

We typically ask for a week’s notice for most booking requests, which can be made by mail, email, fax, or phone. However, we try to accommodate last minute interpreter/translator requests as often as we can. For services needed within the week or even the day of, please contact us by phone at (800) 340-8241 to confirm availability.

How many languages do you service?2020-09-15T05:58:46+00:00

We service over 350 languages and dialects through OPI (Over the Phone Interpreting), VRI (Video Remote Interpreting), and in-person translation and interpretation.

What languages can be interpreted on-site?2020-09-15T05:59:12+00:00

We’re able to provide in-person translation and interpretation services for 13 commonly requested languages, listed below. Additional languages can be serviced by calling (800) 340-8241.

  • American Sign Language
  • Arabic
  • Bosnian
  • Burmese
  • Croatian
  • Karen
  • Maay-Maay
  • Russian
  • Serbian
  • Spanish
  • Somali
  • Ukranian
  • Vietnamese
  • American Sign Language
  • Arabic
  • Bosnian
  • Burmese
  • Croatian
  • Karen
  • Maay-Maay
  • Russian
  • Serbian
  • Spanish
  • Somali
  • Ukranian
  • Vietnamese

How can I establish remote service with an MIS interpreter or translator?2020-09-15T05:59:27+00:00

Getting started is as simple as contacting us to request one of our services, which can be done by phone, email, fax, or mail. Once booked, you’ll receive a confirmation PIN with instructions on how to access your interpreter/translator via OPI or VRI. We offer interpretation and translation services through our leading technology platform, featuring the latest and most advanced integrations and features for a flawless, customized experience.

How long does it take to connect remotely to one of your interpreters or translators?2020-09-15T05:59:45+00:00

Our technology platform allows you to connect with an interpreter or translator in less than 10 seconds.

How much do your interpretation/translation services cost?2020-09-15T06:00:38+00:00

We are proud to offer one of the most cost-effective solutions for interpretation and translation needs, with some of the lowest, most flexible rates in-market. Our rates start as low as 49 cents per minute for OPI/VRI, and in-person services start as low as $25/hour. We never charge additional fees or require a minimum for usage, plus your usage and billing is available to view in real-time, so only pay for what you use.

Do you require a minimum amount of usage to be met per session or per month?2020-09-15T06:00:58+00:00

One of the reasons MIS is a trusted choice for translation and interpretation needs is because our pricing structure is designed with flexibility in mind, so you only pay for what you use. With no contract needed, no minimum usage, no monthly minimum, and no membership fees, MIS offers a flawless, customized experience at a price that works for you.

Is it possible to rent equipment?2020-09-15T06:01:14+00:00

Absolutely – we offer affordable leasing of equipment. Our selection of top-of-the-line equipment includes Lenovo, iOS, Android, Samsung, iPad, and more. Simply contact us at (800) 340-8241 to learn more.

What if we run into technical difficulties or need to reach someone after-hours?2020-09-15T06:01:31+00:00

We offer 24/7 text support and 27/4 OPI and VRI, so know you’ll get the support you need when needed.

What happens if I need to cancel a booking last minute?2020-09-15T06:01:45+00:00

MIS is pleased to offer 24-hour cancellation, so you’ll never be charged should you cancel at least 24 hours in advance.

Are any of your professional interpreters trained for medical situations?2020-09-15T06:02:02+00:00

Yes, our HIPAA trained translators are prepared to handle important medical tasks, from patient intake services to discussing a patient’s medical history to translating test results, so you can rest assured your patients are getting the best and safest care.

Do you offer legal and documentation translation?2020-09-15T06:02:21+00:00

Yes, legal and documentation translation is one of our areas of expertise, and our certified professional interpreters and translators are trained to approach each situation with integrity and purpose.

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